The Minister of State for Communication and Information Technology, Shri Sachin Pilot today informed Lok Sabha in written reply to a question that the Department has a well-established procedure and mechanism for settlement of the grievances of its employees. Personal grievances of the employees are addressed by the administrative units concerned on the basis of receipt of such representations. There is a system of regular meetings with the service unions at Divisional, Regional and Circle Levels for redressal of operational grievances. Periodic meetings also take place at the Directorate level with the national representatives of the Unions to discuss operational issues.
The department takes requisite action with respect to employees grievances based on the representations and through the regular meetings.
The Department of Posts does not issue Railway Pass for RMS employees/families. Department of Posts provides a metal token to the RMS employees traveling in the trains for the purpose of carriage of mail as a proof of identity.